Are your products new or used? Are they pre-owned?
WatchesbyDesign only sells new and 100% authentic watches that have never been used, pre-owned or refurbished.

Who do you get your products from?
We purchase all of our brand name watches directly from the manufacturers to assure the highest in quality and to avoid any tampering from outside vendors

What proof do you have that your products are authentic?
All our watches come with the original manufacturer’s serial number, intact and untampered with. They come with the original box and documentation as well as all the tags and labels, thus assuring our customers that they are purchasing a 100% authentic product.

Are you an authorized dealer?
WatchesByDesign is not an authorized dealer. Because of this status we are able to offer such great discounts on our products, since authorized dealers have to sell their products at retail price.

Why should I choose WatchesByDesign.com?
WatchesByDesign provides exceptional service and astonishing discounts on authentic watches and guarantee it is superior to competitors.  Our company's longevity depends entirely on your satisfaction, which makes us strive to provide you with the best prices, products, and service on the Web.  

How are you able to sell your products at such low costs?
Since we buy so many watches from the manufacturers, we receive substantial discounts, which we pass on to you. 

Do your products come with serial number, box and documentations?
Yes, all original documents, serial number and box come with your purchase.

Do you offer any type of warranty?
Products sold by WatchesByDesign are solely under the warranty and protection of the company. As such, the warranty our company offers is thoroughly identical to that of the product's manufacturer, covering exactly what the manufacture would cover.

Who handles the product repairs in case it breaks?
If your product is within the warranty period, WatchesByDesign.com will handle any repairs needed for such. However, once the warranty period terminates, we are no longer responsible for any repairs.

What kind of payments do you accept?
WatchesByDesign.com accepts all major credit cards.  Namely, Visa, MasterCard, American Express, Discover. We also accept PayPal and Google Checkout. Unfortunately we do not take personal checks, money orders, or cash.

Do you accept international payments?
We only accept international confirmed PayPal addresses, and can only ship to such address.

How long does it take to receive a product?
The amount of time it takes for you to receive your product is influenced by your location and the shipping method you chose. The fastest shipping methods we offer are overnight, as well as second day air.

Do I have to personally sign for the package?
Yes. As part of our security system we require an adult signature when delivering the package.

Do you ship outside of the U.S?
Yes. Our shipping options do include international shipping. However, when shipping internationally, WatchesByDesign does not offer free shipping. It is the customer’s responsibility to pay for international shipping.

Do you ship to P.O. Boxes, APOs or FPOs?
Yes, we ship to P.O. Boxes, APOs and FPOs. However, we ship via USPS so the delivery time might be slightly longer.

Do you ship to addresses different than the credit card billing address?
Yes, we offer the option of billing to addresses different than the credit card billing address. However, the customer has to call the credit card company and add the secondary address to their credit card account before placing the order with WatchesByDesign. In doing so, we would be able to verify that the secondary addresses for the credit card matches the shipping address for the order.

If the order is international, do I have to pay customs?
Yes, it is the customer’s responsibility to pay customs.

What kind of security and fraud prevention does WatchesByDesign.com offer?
WatchesByDesign.com offers state of the art security for our customers. It is our goal to guarantee customer satisfaction, thus we offer a rigorous security check to ensure that the order our customers place is 100% fraud-free.

Can I visit the store in Nevada?
No. We are strictly an online business. There is no showroom available for our customers other than what we offer online.

Do I have to pay tax?
WatchesByDesign only charges tax for orders that will be shipped inside the state of Nevada. If you are ordering a product to be shipped anywhere else, then no tax will be charged on your order.

What is your return policy?
We have a 10-day return policy from the day of delivery on watches that are not worn, used, or altered in any way (i.e. engraving, customizations, adding/removing links, etc.) Also, there will be a 10% restocking fee for all returned products.

What is your holiday return policy?
During the holiday season WatchesByDesign offers a 30-day return policy. This, is however, still dependent upon the condition of the watch when returned. It must not be used, worn or altered at all. There will also be a 10% restocking fee during this season.

What is your exchange policy?
We have a 10-day exchange policy from the day of delivery on watches that are not worn, use, or altered (i.e. engraving, customizations, adding/removing links, etc.) Once the exchange is processed there will be a 10% restocking fee only on remaining balance, if any, after the exchange.

Do you sell product accessories (i.e. straps, links, screws, etc.)?
No. For extra parts, aside from the ones that each product singularly comes with, you must contact the manufacturer and order it directly from them.

Do you size, engrave, or engrave your products?
No. Any altering of the product must be done by the customer after purchase. Please keep in mind that any alterations void the return and exchange possibilities for the product.

What is the difference between an automatic and a quartz watch?
An automatic or a self-winding watch is a mechanical watch that is wound automatically due to the constant movement and acceleration of the wearer’s arm. Automatic watches do not require a battery to function and can usually be would manually by turning the crown. Normally, the energy reserve in a typical watch is enough to maintain them working through the night while off the wrist. The technology was invented in the 18th Century by Swiss watchmaker Abraham-Louis Perrelet.
A quartz watch is one that uses an electronic oscillator regulated by a quartz crystal to maintain time. This technology creates a very precise signal, making quartz watches more accurate than mechanical watches. They, however, require a battery to function. Quartz watches can be mass produced at a more economic rate than mechanical watches because they require less craftsmanship. As such, they are a more affordable, accurate solution for those in need of one.

Can I go swimming with my watch?
Most watches sold by WatchesByDesign.com have a water resistance of at least 30 M or 100 ft. As such, swimming and other water related activities do not affect the durability or performance of the watch. However, it is not advised to pass the water resistance limitation should your watch be water resistant. Doing such will result in incredible damage to the product and will be a costly repair.

How long does the battery usually last?
Most batteries have an average life span of about three years. This range will vary depending on watch brand and movement.